Centralize service in one place. Get a complete view of calls with indicators and dashboards integrated with the main tools, optimizing management and uniting several channels in one solution.
More than 700 educational institutions trust Zenvia to transform and optimize their students’ experience.
We have a complete solution that solves demands such as:
Create segmented campaigns to attract students across channels.
Use automatic feedback collection and 24/7 customer service to improve retention and reduce evasion.
Use the power of generative AI to improve the enrollment process and student service.
Offer omnichannel communication with segmentation, templates, and AI chatbots.
Integrate your strategies and ensure a delightful service experience for students, from the moment of recruitment to support.
Automate course promotion based on student interests, using behavioral data and preferences to send relevant offers and increase enrollment in programs that meet their educational needs.
Create automated flows for campaigns and student communications, optimizing efficiency and ensuring timely information delivery without manual intervention.
Use a simple triage chatbot to quickly identify student needs and direct them to the appropriate service. This streamlines the process and improves efficiency in support and enrollment.
Automate lead distribution to sales teams, ensuring that opportunities are forwarded to the most suitable professional, maximizing conversions.
Offer a smooth transition to a human agent for solving complex issues. Improve the student experience by ensuring personalized support and more complete solutions.
Allow students to receive and access payment links directly within the conversation, streamlining the enrollment and service finalization process without redirection to other pages or platforms.
Include a qualification bot powered by generative AI to assess student interests, personalize interaction, and optimize the enrollment process with intelligent and contextual responses.
Automatically follow up with students who did not complete enrollment, sending personalized reminders and offering additional support to encourage them to finalize the process.
Provide comprehensive financial support for students and parents, helping with payments, scholarships, financing, and other services to ensure a smoother and more accessible experience for all.
Provide easy access to report cards and academic history. Allow students and parents to view information about academic performance and progress for continuous monitoring.
Gain a complete managerial view of serviced tickets, enabling real-time monitoring, performance analysis, and bottleneck identification to improve service efficiency.
Zenvia Customer Cloud is ready to revolutionize experiences in the education sector.
Innovate at every point of contact with your educational institution. Have all the information available in just a few clicks and increase your students’ satisfaction.
Make sure your message reaches the channel your students use most. Zenvia is the only one that offers 6 channel options to create integrated journeys, from first contact to support.
Create humanized chatbots, automate processes and generate important insights to personalize your communication with Generative AI. Let your team focus on more complex demands while Zenvia Customer Cloud works for you.
Everything your business needs to attract, serve, and retain more customers in a single solution.
Connect your favorite platforms and enhance your operation's potential by ensuring greater agility, productivity, and a better experience for your customers.
“True innovation lies in the ability to move smoothly and efficiently from one channel to another. That’s why we invested in implementing omnichannel strategies in our services. Zenvia was key in this process—through its innovative solutions, we were able to connect and integrate our platforms, offering our customers multiple ways to engage with UniCesumar.”
William Diego Marcondes
Head of Channels at UniCesumar
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18%
increase in conversion via campaigns
31%
reduction in dropout rate
19%
increase in organic conversion
“Today we’re able to understand exactly why students are dropping out, and which part of the operation they didn’t like. Previously, we had a higher dropout rate and no idea why. Now, with Zenvia, that insight makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
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Find out how Zenvia helps companies across different sectors.
Zenvia Customer Cloud enables segmented mass messaging by class, grade, and shift, human and AI agent support, approved templates for announcements, billing and emergencies, as well as complete traceability.
No. Automation was designed to solve repetitive tasks (duplicate payment slips, calendar questions, enrollment reminders, exit authorizations) and free the administrative office for situations that require human sensitivity (financial renegotiation, pedagogical questions, communication with families in delicate situations).
On average, bots solve 60% to 75% of interactions without escalation, and the human team gains more capacity for the remaining cases.
Yes. Zenvia has native integrations with the main systems on the market. There are also connectors via REST API and webhooks for any ERP or academic system that exposes endpoints.
Synchronization is bidirectional: data created or updated in the ERP is reflected in real time in communication flows, and vice versa.
Zenvia collects specific consent from the legal guardian at the time of enrollment, segregates data by purpose, and operates under ISO 27001 and SOC 2 certifications.
We provide the data subject (or the guardian, in the case of minors) with rights to access, correction, portability, and deletion of data through an automated flow via the school’s WhatsApp. Every authorization is recorded with timestamp and hash for ANPD audit purposes.
It works for both scenarios. Zenvia serves more than 700 institutions, from early childhood and elementary education to university networks such as Ânima Educação and UniCesumar.
The prebuilt flows are customizable according to the type of institution. For K-12 education, the focus is on school-family communication, emergency notices, and tuition billing. For higher education, the focus is on student acquisition through entrance exams/ENEM, semester reenrollment, and academic support.
The standard implementation takes from 3 to 6 weeks. The timeline varies according to the number of activated channels, the volume of ERP integrations, and the level of AI agent customization.
Schools already operating with WhatsApp Business API can migrate in up to 2 weeks. Zenvia’s Customer Success team conducts onboarding with a dedicated manager, school staff training, and monitored go-live.
