Eliminate communication gaps, automate operational tasks, and connect marketing, sales, and post-sales from start to finish in a unified solution.
More than 200 construction companies trust Zenvia to transform their customers’ experience.
We have a complete AI solution that addresses demands such as:
Centralize all communication channels in a single solution with a complete history of interactions.
Automate the customer journey stages, from attraction to conversion, using real-time data.
Automate repetitive tasks and standardize processes with AI agents that handle operations.
Keep the relationship active after project delivery with automated follow-up and support flows.
Ensure a connected and delightful experience for your construction company’s or real state developer’s clients, from prospecting to post-construction, with support management and customer loyalty.
Attract buyers, investors, and brokers with personalized multichannel campaigns on your audience’s preferred channels, such as WhatsApp, SMS, email, and RCS.
Automate communication journeys to promote launches, fairs, and opportunities, engaging leads on the right channels at the right time.
Boost your launches with media ads that lead directly to WhatsApp, connecting your team with interested parties with just one click.
Use chatbots to schedule visits automatically and efficiently, ensuring quick responses to inquiries about properties and developments.
Identify the lead’s profile and automatically direct the bot’s support to the ideal broker, speeding up negotiations and increasing conversion chances.
Organize and unify your support interactions on a single platform, keeping a history of conversations and ensuring quick negotiations with leads and brokers.
Send commercial proposals directly in the conversation with the client, maintaining the negotiation pace and increasing the chances of a quick close.
Monitor the performance of support interactions in real-time and identify bottlenecks in the sales operation to accelerate the conversion of leads into sales.
Keep the client informed with automatic updates on the construction status, reinforcing trust and transparency in post-sale.
Automate billing journeys and sending second copies of invoices, ensuring convenience for the client and greater efficiency in financial management of the project.
Organize and track support tickets and requests on a single platform, ensuring quick responses and greater satisfaction in post-sale.
Engage clients even after the project delivery with personalized retention campaigns, strengthening relationships and increasing chances of repurchase and referrals.
Send automated satisfaction surveys to measure the customer experience, identify areas for improvement, and strengthen post-sale relationships.
Zenvia Customer Cloud is ready to enable the revolution of construction companies and real state developers.
Attract
Convert
Serve
Nurture
Attract
Convert
Serve
Nurture
Transform the way your customer interacts with your company. Gain operational efficiency, reduce costs, and turn every contact into a sales opportunity.
Send effective messages through the channels your customer uses the most. Only Zenvia offers 6 channel options for you to choose from and create seamless and integrated journeys from the first contact.
Create powerful chatbots with personalized messages using Generative AI. Save time to focus on your business while Zenvia Customer Cloud works for you.
Everything the construction sector needs to improve results and delight customers.
Connect your favorite platforms and enhance your operation's potential by ensuring greater agility, productivity, and a better experience for your customers.
1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
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27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by ‘humans’. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Livre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We’ve always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE’s digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn’t like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company’s customer base
“Before adopting Zenvia’s solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn’t automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we’ve managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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Find out how Zenvia helps companies across different sectors.
Automated customer service combines the official WhatsApp Business API, generative AI chatbot technology, and integration with real estate CRM systems.
The bot qualifies leads (city, ticket range, bedrooms, FGTS, Minha Casa Minha Vida), schedules showroom visits, sends reminders, proposals, and signature links. When the lead becomes qualified, the conversation is transferred to a human broker.
All conversations are recorded in CV CRM, Sienge, or Salesforce, with audit trails in compliance with LGPD.
The ideal approach is the hybrid model. The chatbot handles triage, FAQs, and lead qualification 24/7. Human brokers only step in when the lead reaches the right stage (confirmed budget, defined timeline, scheduled visit).
Zenvia provides intelligent routing based on keywords, lead score, or schedule rules, assigning the lead to the available broker according to queue, specialization (launches, ready properties, premium market), and SLA.
It works for both sizes.
Regional developers with 1 to 3 launches per year use Zenvia to automate Click-to-WhatsApp campaigns, scheduling, and collections without a dedicated IT team.
Large national construction companies use the same stack to standardize customer service across regions, integrate the corporate ecosystem, and consolidate sales funnel and post-construction BI.
The model is modular: it starts with the most critical channel (usually launches) and expands into transfers, collections, and after-sales.
Yes. Zenvia Customer Cloud has native connectors for the main ecosystems and CRMs in the market. It also provides REST APIs and webhooks to integrate with any proprietary system.
Synchronization is bidirectional: data collected on WhatsApp creates or updates opportunities in the CRM. CRM changes (proposal status, new invoice, construction progress) can also trigger contextual messages to customers.
Zenvia Customer Cloud operates with the official WhatsApp Business API, registered opt-ins, privacy policies linked to conversations, Meta end-to-end encryption, and ISO 27001 certified storage.
Consent management complies with LGPD requirements. Operations involving partner brokers also comply with the COFECI/CRECI Code of Ethics, including clear professional identification (CRECI registration in the profile) and proposal audit trails to prevent misleading advertising.
Typical implementations for construction companies and developers take between 2 and 6 weeks, depending on the project scope.
Provisioning the official number (green badge) takes 2 to 5 days with Zenvia as an official Meta partner. Configuring qualification, scheduling, and billing flows usually takes 2 to 3 weeks. Integrations with CV CRM or Sienge require an additional 1 to 2 weeks.
Seasonal launches can start faster using Zenvia’s ready-made flow library.
