From WhatsApp automation to data analysis: use Zenvia Customer Cloud’s Artificial Intelligence to scale your operation and recover margin on every sale.
Will your company evolve or fall behind? Turn conversations into revenue 24/7. See how the combination of AI and automation removes bottlenecks and ensures no customer leaves your journey without a personalized offer.
Harness the power of Zenvia Customer Cloud to create personalized interactions at scale using artificial intelligence. Attract, sell to, and retain customers with a 360º strategy that works for you 24/7.
Reach your customers across all channels by sending personalized coupons, increasing sales, engagement, and loyalty for your retail business.
Win over your customers with engaging and seamless messages. Create personalized campaigns and deliver communications that truly matter to each audience segment.
Drive more conversions with smart ads that lead directly to your chatbot. Attract customers and initiate automated conversations that instantly qualify leads, increasing engagement and accelerating your sales cycle.
Provide seamless and efficient service. When needed, offer the option to transfer the customer directly to a human agent, ensuring that complex issues are resolved quickly and effectively.
Make it easy to close sales by sending payment links directly within the conversation. Your customers can complete purchases without interruptions, providing a fast, secure, and convenient payment experience.
Accurately and efficiently qualify leads using generative AI. Our chatbot communicates naturally, understands customer needs, and filters top leads for your sales team.
Simplify your sales process by recording transactions during the conversation. Log details in real time, ensuring accuracy and making it easier to track and analyze performance.
Offer accessible and efficient support channels. Allow your customers to reach out easily and get quick responses, improving the overall experience and solving questions and issues effectively.
Structure your support processes through ticket management, assigning SLAs, and creating triggers to automate workflows.
Make product exchange and return processes easy. Deliver a simple and transparent experience to efficiently manage after-sales service and ensure customer satisfaction.
Selling on marketplaces is strategic for attracting new customers, but relying on them for repeat purchases is an expensive mistake. You’re being eaten up by commissions, paying multiple times to sell to the same customer.
With Zenvia Customer Cloud, you take control. You build loyalty with occasional buyers, and repeat purchases happen directly with you, no intermediaries: zero commission, full margin, and freedom for your business to grow.
Stop managing your business in the dark. Simulate your direct revenue potential now and discover in seconds how much margin you recover by taking back control of your customers.
Zenvia Customer Cloud adapts to your customer’s buying journey. We deliver the right technology for the specific pain points of your niche, with precision and scale.
Attract Leads
Sell More
Serve Better
Attract Leads
Sell More
Serve Better
Attract Leads
Sell More
Serve Better
Attract Leads
Sell More
Serve Better
“True innovation lies in the ability to move smoothly and efficiently from one channel to another. That’s why we invested in implementing omnichannel strategies in our services. Zenvia was key in this process—through its innovative solutions, we were able to connect and integrate our platforms, offering our customers multiple ways to engage with UniCesumar.”
William Diego Marcondes
Head of Channels at UniCesumar
Read full case
18%
increase in conversion via campaigns
31%
reduction in dropout rate
19%
increase in organic conversion
“Today we’re able to understand exactly why students are dropping out, and which part of the operation they didn’t like. Previously, we had a higher dropout rate and no idea why. Now, with Zenvia, that insight makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
Read full caseCutting-edge technology, generative AI, and unified data security to eliminate bottlenecks and accelerate your results in a single solution.
Find out how Zenvia helps companies across different sectors.
Zenvia Customer Cloud combines a generative AI chatbot, customer service automation, product catalog, payment link, and native integrations with the leading e-commerce platforms on the market.
You unify customer service, sales, and post-sales in a single timeline, with human handoff whenever necessary.
The WhatsApp Business App is free and recommended for microentrepreneurs with up to one operator.
Zenvia Customer Cloud supports multiple simultaneous agents, chatbots, automation, ERP and e-commerce integrations, Marketing templates, and large-scale message campaigns. These are essential features for medium and large retailers.
Yes. Zenvia integrates with your e-commerce platform and sends automatic messages within up to 30 minutes after abandonment, including the product, discount coupon, and direct checkout link.
The average recovery rate ranges from 18% to 25%, according to data from Zenvia customers in 2025.
Yes. Zenvia Customer Cloud AI Agents combine generative AI with structured workflows.
This combination enables natural responses to open-ended questions (inventory, delivery times, exchange policies) with guardrails to keep the conversation within the commercial scope. The agent consults your ERP and catalog in real time and transfers the conversation to human support when complexity requires it.
As an official Meta partner, Zenvia handles number warm-up, early approval of Marketing templates, RFM segmentation, Quality Rating management, and real-time operational dashboards.
The operation protects your channel from blocks and maximizes conversion during peak periods such as Black Friday, Christmas, and Mother’s Day.
Zenvia provides native connectors with VTEX, Shopify, Tray, Loja Integrada, Magento, Bling, Tiny, Conta Azul, RD Station, HubSpot, Salesforce, Mercado Livre, Magalu, and Amazon.
All integrations are certified, with bidirectional synchronization of orders, catalogs, inventory, and leads, without the need for custom development.
