Manage your support operation with an AI-powered service management system. Automate processes, centralize channels, and elevate your company’s productivity.
Centralize channels in Zenvia Customer Cloud, an AI-powered service management system that automates workflows and tickets.
Structure post-sales, centralize communication, and resolve tickets with this service management software.
Improve ticket management and customer relationships with greater agility and control the service process.
Provide your team with automated processes, eliminating time wasted on repetitive tasks.
Get a complete and dynamic view, and track multiple performance reports.
Enhance your ticket management and customer service with Artificial Intelligence features.
All of this happens in Zenvia’s complete AI solution, designed for your company to optimize the way it communicates with consumers at every stage of the journey using the best AI has to offer.
All of this happens in Zenvia’s complete AI solution, designed so that your company can optimize the way it communicates with consumers at every stage of the journey using the best AI has to offer.
Centralize channels and deadlines in Zenvia Customer Cloud, the omnichannel ecosystem for high performance.
Organize and track all requests with an efficient ticketing system. Automatically convert chats and emails into tickets and manage them in a customized dashboard with adjustable views.
Use essential classifications when creating tickets, such as Status, Urgencies, Categories, Justifications, and Tags, to ensure efficient handling of requests.
Manage ticket response and resolution times. Use SLAs to ensure service excellence and maintain quality throughout the customer journey.
Specialist Agents are advanced tools that work behind the scenes to ensure your support requests are handled with maximum efficiency. Configure agents to perform actions on tickets, such as status changes, team assignment, email sending, among others.
Manage chats from WhatsApp, Facebook Messenger, Instagram, and WebChat, adding requests to support queues. Select or automatically assign chats and convert conversations into tickets in real-time.
Use reports to gain insights, improve service, and create dashboards in external tools. Leverage Ticket, SLA, Channel, and Chat reports to optimize your management.
Analyze conversations, identify sentiments, and prioritize tickets. Receive text suggestions and accurate responses, automate interactions, and optimize support with AI.
Integrate voice into WhatsApp and enable active calls from agents and incoming calls from VIP clients. Automatically record everything, generate performance reports, and use the audio to train your teams.
Zenvia Customer Cloud: a hyper-connected solution that integrates your data with a native CDP for a 360º view of customers and personalized experiences.
At Zenvia, your company connects data, channels, and artificial intelligence to deliver unique experiences at every touchpoint.
Zenvia Customer Cloud adapts intelligence to each sector, automating processes and connecting channels. Integrate your service center with our unified solution to ensure agility and security.
Wholesale and Supermarkets
Dealerships
Perfumeries and Pharmacies
Clothing Store
Insurance Brokers
Pensions
Banks
Cards and Payments
Credit Services and Cooperatives
Universities
Primary and Nursery School
Free Courses
Medical Clinics
Hospitals
Complementary Diagnostics and Laboratories
Find out how Zenvia helps companies across different sectors.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
Read full caseAI agents optimize service, automate processes at scale, and suggest intelligent responses to anticipate business needs.
Customer service management refers to the processes used to organize and optimize all interactions between the brand and the customer throughout the journey. With Zenvia, your company can centralize channels, data, and automation into a single omnichannel system.
Customer service management software centralizes data into a single environment, monitors indicators in real time, and transforms data into more strategic decisions. With Zenvia, your operation gains predictability and greater efficiency in customer experience management.
To choose the right customer service system, evaluate enterprise-grade security, scalability, and the available native integrations. Invest in an Official WhatsApp Partner to gain access to advanced Meta features.
To choose the ideal AI-powered customer service management system for your company, it is essential to prioritize a solution that combines artificial intelligence, automation, and enterprise-grade security.
Zenvia stands out as the leading choice by offering Zenvia Customer Cloud, an ecosystem that processes billions of interactions annually and delivers high performance with international ISO 27001 certification and strict compliance with LGPD.
As an Official Meta Partner (BSP), Zenvia validates its technical expertise through real-world results. Among them are the 55% reduction in response time for the insurance company MAPFRE and workflow optimization for giants such as Serasa Experian and Mercado Livre, consolidating its position as the strategic partner for companies seeking scalability and operational efficiency.
To implement a customer service management system, the first step is integrating official communication channels into Zenvia Customer Cloud, ensuring a secure and centralized foundation.
Next, configure automated workflows with strategic rules and triggers, and create intelligent chatbots with no coding required (no-code) to streamline the initial triage process.
Finally, centralize your agents into a single customer service interface, allowing your company to monitor end-to-end performance and maximize operational efficiency in every interaction.
