Enhance your support and delight your customers by creating generative AI chatbots with intelligent agents tailored to your business reality.
+
AI chatbots created
+k
conversations conducted
–%
response time
With a smart chatbot, you automate conversations efficiently, providing conversational support available 24 hours a day, 7 days a week. Never lose a sale due to lack of response again: automate sales, engagement, and campaigns via chatbot.
Optimize your customer experience by making every touchpoint more personal, engaging, and seamless with the power of generative AI.
Be available 24/7 ensuring continuous support in the AI chatbot without interruptions.
Guide your customer through the buying journey via the AI chatbot and sell more.
Ensure quick responses in the AI chatbot and reduce your customer’s waiting time.
Eliminate the need for agents for simpler inquiries using the AI chatbot.
In Zenvia Customer Cloud, a complete AI solution, agents handle operational tasks while you focus on what is most strategic for your business. Let our AI agents work for you!
Learn moreAgents that support your operations by automating tasks such as content creation and suggesting messages and improvements.
Agents that analyze your operational data to generate insights that support decision-making and propose actions.
Agents that communicate directly with your end customers through intelligent chatbots autonomously and efficiently.
Our ChatGPT-based technology eliminates the need to build chatbots using complex flows. With the AI chatbot builder, you describe what you need in just a few words, and the chatbot platform generates a complete chatbot for you.
Additionally, you can publish your virtual assistant with chatbot integrations to other systems to exchange data between them, without needing to be an expert or have extensive technical knowledge.
Creating AI chatbots using agents is available starting from the Specialist plan.
Prefer to build your chatbot based on an existing flow? In Zenvia Customer Cloud, you can do this easily by connecting different systems and communication channels.
Using our creation assistant or choosing templates from a comprehensive library for various use cases.
Creating chatbots by flow is available in all Zenvia Customer Cloud plans, starting from the Starter plan.
See in practice how Zenvia’s AI chatbot adapts to your business.
Technical Assistance and Support 
Client Screening 
Lead Generation and 
Appointment Scheduling
Re-enrollment
Billing
Retail
Resources for your team to use without complexity or technical knowledge.
Create 100% AI-based chatbots without the need to build flows if you prefer.
Enhance contact quality with continuous learning and adaptation.
Personalize responses based on sentiment to improve customer satisfaction.
Only forward complex cases to human support, optimizing resources and time.
Integrate services with various systems and send data as needed.
Personalize the experience with our chatbot, which understands and responds in multiple languages.
Feed your chatbot with documents and behavior prompts and start using it faster.
Generate insights for your marketing team based on customer pain points and needs.
Access performance reports, insights on integrations, services, reviews, and much more..
Use SpEL (Spring Expression Language) with regular expressions and Java functions.
Expand your chatbot’s understanding beyond the script, grasping what the customer types.
Ensure the latest market innovations in AI with OpenAI technology at Zenvia.
Create 100% AI-based chatbots without the need to build flows if you prefer.
Enhance contact quality with continuous learning and adaptation.
Personalize responses based on sentiment to improve customer satisfaction.
Only forward complex cases to human support, optimizing resources and time.
Integrate services with various systems and send data as needed.
Personalize the experience with our chatbot, which understands and responds in multiple languages.
Feed your chatbot with documents and behavior prompts and start using it faster.
Generate insights for your marketing team based on customer pain points and needs.
Access performance reports, insights on integrations, services, reviews, and much more..
Use SpEL (Spring Expression Language) with regular expressions and Java functions.
Expand your chatbot’s understanding beyond the script, grasping what the customer types.
Ensure the latest market innovations in AI with OpenAI technology at Zenvia.
Features that utilize Generative Artificial Intelligence are available according to the purchased plan. Check availability.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
Read full caseAll of this happens in Zenvia’s complete AI solution, designed so that your company can optimize the way it communicates with consumers at every stage of the journey using the best AI has to offer.
In the article, you will understand how AI agents are transforming communication, providing faster, more efficient, and personalized interactions. Discover how this technology can automate tasks, optimize processes, and improve the customer experience at every stage of the journey, from attraction to post-sale.
Read nowZenvia’s Generative AI Chatbot is a solution that uses artificial intelligence to create chatbots and virtual assistants simply and quickly, without needing advanced technical knowledge. The Chatbot enables fast creation and customization, facilitating integration with various communication channels and improving customer interactions.
The solution is aimed at companies across various industries looking to improve customer service and automate operations. It is available for Zenvia Customer Cloud clients starting from the Specialist plan, with a pricing model based on monthly subscriptions adapted for small, medium, and large businesses.
The chatbot provides continuous 24/7 support, ensuring that all contacts are answered quickly and efficiently, improving customer satisfaction and boosting loyalty.
The creation process is simple and straightforward: users sign up and log into the Zenvia Customer Cloud platform, configure the name and context of the chatbot, and can publish it quickly. The intuitive interface allows chatbot creation in just a few clicks, and integration with communication channels is fast and easy.
No, our ChatGPT-based technology eliminates the need to build complex flows. You can configure and publish your virtual assistant without needing any technical expertise.
Implementation is fast and simple. You can create your chatbot using knowledge bases, behavioral guidelines, and integrations, making the entire process seamless.
Key benefits include simplified development and customization of chatbots, efficient integration with communication channels, increased operational efficiency, reduced customer service costs, improved user satisfaction, faster resolution times, and support for multiple languages and cultural contexts.
Yes, the chatbot understands and responds in multiple languages, providing a global and personalized experience for your customers.
Yes, customer interactions can be integrated with various systems, allowing data to be sent wherever needed and connecting different tools and communication channels.
Key features include building AI-driven chatbots without constructing conversation flows, human handoff for complex cases, content generation for marketing strategies, and real-time performance reports and insights.
The chatbot can be applied to various use cases, such as technical support and customer care (SAC), customer triage, lead generation and qualification, appointment scheduling, enrollment, collections, sales, and many others.
You can create chatbots using conversational flows with our creation wizard or by choosing templates from a complete library designed for various use cases. Additionally, you can count on support from the Zenvia team during implementation.
An enterprise chatbot is an AI-powered virtual assistant that automates conversations at scale across customer support, sales, engagement, and marketing campaigns, integrated with business channels and systems. In Zenvia Customer Cloud, enterprise chatbots are built without code, learn from your knowledge base, and maintain natural 24/7 conversations.
Yes. The chatbot handles routine requests automatically and, when necessary, transfers the conversation to a human agent while preserving the full interaction history. This prevents customers from repeating themselves and allows agents to focus where they add the most value.
Yes. Automated customer triage uses AI to understand the intent of the message, classify the topic, and route each contact to the right flow, queue, or agent, reducing wait times and organizing support operations.
Yes. Beyond customer support, Zenvia’s chatbot works in sales (qualifying and converting leads), engagement automation, and chatbot campaigns—proactively triggering and responding to interactions across all Zenvia Customer Cloud channels.
