Maximize efficiency and patient loyalty with effective campaigns across all communication channels. Centralize appointment management and reduce costs.
More than 570 healthcare institutions trust Zenvia to transform their patients’ experience.
We have a complete solution that solves demands such as:
Increase service efficiency by automating administrative and operational tasks.
Manage your various service channels centrally for effective communication with patients.
Increase patient retention with personalized communications and quality service.
Use generative AI with chatbots to create personalized interactions and enhance patient experience.
Provide a caring experience for your patients by creating connected journeys, from attraction to support, increasing operational efficiency and satisfaction.
Automate the sending of appointment and exam reminders and confirmations, ensuring that patients show up, reducing absences and improving service efficiency.
Personalize messages by sending offers of preventive examinations and treatments to improve health and increase engagement.
Inform patients about new clinic procedures with targeted communications, increasing service visibility and promoting engagement.
Facilitate the transfer to a human attendant for scheduling appointments, answering questions and providing personalized assistance to patients.
Automate directing patients to the payment or appointment page, making the process easier and improving the user experience.
Implement a follow-up system with patients, ensuring continuous communication and increasing retention and satisfaction with the services provided.
Automate the confirmation and updating of registration data, ensuring that patient information is always accurate and accessible for quality care.
Offer efficient service for requests and authorizations for consultations and exams, speeding up processes and increasing satisfaction.
Issue duplicates of documents and exams, as well as carry out satisfaction surveys, sending alerts and reminders to keep patients informed.
Zenvia Customer Cloud is ready to revolutionize healthcare experiences.
Innovate at every point of contact in your clinic or hospital. Have all the information available in just a few clicks and increase patient satisfaction.
Make sure your message reaches the channel your patient uses the most. Zenvia is the only one that offers 6 channel options to create integrated journeys, from the first contact to support services.
Create humanized chatbots, automate processes and generate important insights to personalize your communication with Generative AI. Let your team focus on more complex demands while Zenvia Customer Cloud works for you.
Everything your business needs to attract, serve, and retain more customers in a single solution.
Connect your favorite platforms and enhance your operation's potential by ensuring greater agility, productivity, and a better experience for your customers.
30%
increase in customer conversion
100%
growth in customer base
“Before adopting Zenvia’s solution, we lost a client due to slow response time. Zenvia’s solution brought automation, making it easier to qualify leads, which was crucial for defining personas and grouping customer information, improving service flow and overall experience.”
Fabio Lapolli
Head of Marketing at Plural Saúde
Read full case
“Our service improves every day. If we were still using the old system, the journey would be much harder. Zenvia makes our progress much easier.”
Lenon Warmeling
Systems Analyst at Unimed SC
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Find out how Zenvia helps companies across different sectors.
Yes. Health data is classified as sensitive under Article 11 of the LGPD.
Zenvia operates with encryption in transit and at rest, environment segregation, user-based access control, granular consent registration, configurable retention policies, and a standard DPA (Data Processing Agreement) for healthcare clients. We maintain an appointed DPO, records of processing activities (ROPA), and formal processes for handling data subject requests.
Yes. Zenvia supports teleconsultation, telemonitoring, teletriage, and teleguidance workflows established by CFM Resolution 2.314/2022.
The operation includes unambiguous professional identification through CRM registration, auditable interaction records, integrity of shared clinical documents, and orchestration between asynchronous channels (WhatsApp, SMS) and synchronous channels (video via integration).
Yes. Zenvia is an official Meta partner and offers WhatsApp Business API with ready-made scheduling workflows, automatic confirmations 72h/24h/2h before appointments, button-based rescheduling, and automatic return of canceled slots to the waiting list.
The typical gain is a 30% to 60% reduction in no-show rates.
It combines three levers: automatic confirmations at multiple touchpoints before the appointment, self-service rescheduling via WhatsApp buttons, and automatic offering of released slots to the waiting list.
The workflow is orchestrated by conversational AI trained in the institution’s clinical context, with escalation to human agents whenever the case requires triage.
