01 — PURPOSE
To shape a new world of experiences.
Connecting companies and consumers and driving brand evolution at scale through Artificial Intelligence automations.
Connecting brands and people for 20 years in seamless, AI-driven journeys. We empower your business to sell more and serve better across all digital channels. Discover our story and what drives us.
Zenvia is a technology company focused on Customer Experience (CX). Founded in Porto Alegre and operating in over 180 countries, Zenvia offers a complete, unified, and multichannel Artificial Intelligence solution that enables companies to sell more and serve better throughout the entire customer journey.
Our purpose is clear: to shape a new world of experiences, translating technology into more human, contextual, and relevant relationships.
The operation centers around the Zenvia Customer Cloud, a unified solution that brings together communication channels, automation, Generative AI, and data in a single environment. With it, marketing, sales, and customer service stop operating in silos and begin acting in an orchestrated manner, supporting faster and more strategic decisions.
Zenvia's history is marked by anticipating trends and a culture of continuous evolution. Each stage reflects a strategic choice to bring companies closer to their customers at scale, without compromising personalization.
2003
Founded in Porto
Alegre
By Cassio Bobsin, with
a focus on corporate
communication via SMS.
2020
Acquisition of
Sirena
Expansion of sales
and customer service
solutions via
WhatsApp.
2021
IPO on NASDAQ
First SaaS company
from Latin America
to go public in New
York (ticker: ZENV).
2021
Acquisitions of D1
and SenseData
Integration of
marketing automation
and Customer Success
into the portfolio.
2022
Acquisition of
Movidesk
Consolidation of the
customer service, ticketing,
and service desk front.
2026
New strategic
cycle and focus
on AI
Acceleration of the Zenvia
Customer Cloud as the
core of AI applied to
CX.
Technological evolution only makes sense when combined with human experience. It is this conviction that guides every product, partnership, and culture decision.
01 — PURPOSE
Connecting companies and consumers and driving brand evolution at scale through Artificial Intelligence automations.
02 — VISION
Supporting hyper-connected journeys for companies looking to grow with operational efficiency and personalization at scale.
03 — POSITIONING
A unified solution that integrates channels, data, and automation in a single environment, acting as a strategic business partner.
Zenvia's executive board brings together decades of experience in SaaS, finance, operations, and management on a global scale.
Founder & CEO
Visionary and founder of Zenvia. Holds a Bachelor's degree in Computer Science from UFRGS, a Master's in Business Administration, and specializations from Harvard and Stanford. Co-founder of WOW, one of the leading startup accelerators in Brazil.
CRO & CTO
With over 25 years of experience leading strategic areas in major companies such as Totvs, Linx, and Stone. Today, he leads the revenue and technology departments at Zenvia, seamlessly coordinating product, sales, and expansion to drive the company's growth.
CFO & CHRO
Over 15 years of experience in capital markets; built a career in investment and value creation alongside technology companies, with a particular focus on B2B in Latin America. Today, she leads the finance, processes, and human capital fronts at Zenvia.
In CX, trust is the most valuable asset. Zenvia maintains processes, certifications, and partnerships that support operations in segments with strict regulatory requirements.
International benchmark standard for Information Security Management. It addresses governance, data protection, and cyber risk mitigation.
Awarded as CAPI Signals Most Valuable Player and Multi-capability Movers and Shakers. Official WhatsApp Business Solution Provider (BSP).
A public commitment to transparency. Information on security, compliance, and governance is available at trust.zenvia.com.
Operating as the benchmark for CX in Latin America requires technical depth, regional presence, and the ability to evolve alongside the market.
0
years of CX leadership in Latin America
0
active companies of various industries and sizes
0
Humanz employees under a remote first model
0
countries with operations and technology presence
A complete and unified AI solution designed to guide customers through every stage of their journey: attract, convert, serve, and nurture.
AI agents and intelligent chatbots operating 24/7 across all major channels, with a tone of voice aligned with the brand. Zenvia's AI was built to support human teams, automating repetitive service and freeing up agents for higher-value conversations.
Customer behavior, history, and engagement data are unified into a single view. This context supports smart segmentation, sentiment analysis, and automated recommendations based on real behavior.
Native integration with WhatsApp, Instagram, SMS, RCS, email, webchat, and voice—highlighting our role as an Official WhatsApp Business Solution Provider (BSP). Everything within a single journey, without fragmented operations.
Use cases, integrations, and workflows tailored for retail, education, insurance, financial services, healthcare, and construction ecosystems. Each vertical receives a consultative approach aligned with its regulatory and operational requirements.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
Read full caseZenvia helps your company design end-to-end customer journeys by seamlessly connecting AI, data, and communication channels into a single orchestrated operation. If your CX strategy needs to advance in conversion, retention, and operational efficiency, speak with a specialist and discover how Zenvia Customer Cloud can power your business growth.
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