With Zenvia Customer Cloud, you can automate responses on Mercado Libre, ensuring immediate, accurate, and 24/7 available service. Start saving time, improving your reputation, and closing more sales today.
We are a Mercado Libre Platinum Partner, which significantly speeds up implementation and makes the automation process much simpler.
Connect your Mercado Libre account to Zenvia Customer Cloud and take your customer service to the next level. Automate responses, centralize communication with your customers, and gain strategic insights to sell more and sell better.
Automate responses to frequently asked questions with a generative AI chatbot connected to your product catalog.
Handle support and after-sales inquiries from a single platform, ensuring agility and secure communication.
Centralize order and billing data to analyze metrics such as average order value and make smarter business decisions.
Synchronize your product catalog and share items directly through chat to make conversions easier.
Reach out to leads interested in specific categories with personalized reminders that increase conversion rates.
Enhance your Mercado Libre reputation by providing immediate and accurate responses with customer support available 24/7.
With our solution, you can automate customer service on Mercado Libre and respond instantly to every question.
Connect your account directly to the chatbot and your customers’ inquiries are transferred immediately, receiving automated, personalized, and reliable responses, even outside your business hours.
In just a few minutes, you’ll have a chatbot up and running, serving customers and helping you sell more.
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The integration between Mercado Libre and the Zenvia Customer Cloud chatbot offers the following advantages:
Respond instantly to your prospects’ questions and increase your conversion rate.
Centralize support and after-sales messages while delivering fast and secure customer service.
Fast response times help your listings rank higher in search results.
Integrate orders and billing data into a CDP to calculate average order value and better understand your customers.
Provide personalized support and fast responses, even outside business hours.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
Read full caseStreamline your customer service with innovative solutions that allow you to personalize and automate responses on one of Latin America’s leading marketplaces.
With the Mercado Libre chatbot, you’ll have an ally that sells for you 24 hours a day.
Because it features a native integration with Mercado Libre, with no manual processes or third-party tools required. It uses Generative AI to provide more natural and personalized responses while centralizing the entire customer journey, from pre-sales to after-sales support, in one place.
Yes. You can configure your own frequently asked questions, and the chatbot adapts its tone and style to match your business communication.
The system automatically transfers the conversation to a human agent within the same platform, without losing the conversation history or customer data.
Yes. The integration is directly connected to Mercado Libre, ensuring privacy, traceability, and complete protection of your data and your customers’ data.
You can access the chatbot starting at USD 150 per month. Pricing may vary depending on each company’s needs. We recommend scheduling a conversation with our specialists to find the plan that best fits your budget.
You only need an active seller account that complies with Mercado Libre’s policies. In addition, you must have a Zenvia Customer Cloud account with the Specialist plan.