Rely on a customer retention system that identifies repurchase opportunities, automates interactions, and boosts LTV.
Zenvia Customer Cloud uses integrated predictive analytics with CRM and ERP to identify churn risks, enhance Customer Success actions, and increase LTV.
Activate relationship management systems with AI based on customer behavior, such as inactivity or special dates.
Continuous analysis of the customer base to identify insights and suggest actions.
Quickly integrate systems to consume data and automate operations.
Create triggers for proactive actions based on customer behavior.
Track metrics, KPIs and trends in real time to optimize results.
All of this happens in Zenvia’s complete AI solution, designed so that your company can optimize the way it communicates with consumers at every stage of the journey using the best AI has to offer.
Connect ERP via API, eliminate silos, and gain a 360° view.
Create Expert Agents from scratch or use pre-configured ones that operate independently. Identify customers likely to make repeat purchases, inactive ones needing loyalty strategies, and other opportunities, customizing proactive approaches to your audience’s needs.
Centralize all client data on a single platform, gaining a 360º, complete, and unified view of indicators, KPIs, sentiment analysis, and other relevant client information.
Integrate your ERP and get personalized insights from your contact base: identify your best clients, potential clients, and those who need attention, as well as segment by engagement and sales performance.
Compare side by side and discover why relying on spreadsheets and manual processes is costing you growth.
Zenvia Customer Cloud: a hyper-connected solution that integrates your data with a native CDP for a 360º view of customers and personalized experiences.
At Zenvia, your company connects data, channels, and artificial intelligence to deliver unique experiences at every touchpoint.
From attraction to expansion, AI agents work on customer qualification, conversion, post-sale, and retention.
Attraction
Conversion
Post-Sales
Retention
Expansion
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Libre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
Read full caseAI Agents are autonomous bots that identify and re-engage inactive customers, automating interactions throughout the customer journey. With Zenvia Customer Cloud, your company can create an agent from scratch, configuring actions to build customer loyalty. See how the customer retention software works.
By centralizing data, we generate valuable insights for your company to automate interactions and enhance customer retention.
We use a CDP (Customer Data Platform), which centralizes customer information and integrates all necessary data to ensure that communications are carried out effectively.
Find out how Zenvia helps companies across different sectors.
Zenvia’s customer loyalty software is designed for companies of different sizes that want to integrate data, scale customer relationships intelligently, and turn interactions into retention and predictable revenue.
Reduce churn and generate ROI with Zenvia’s customer retention system.
Fint out MoreERP manages internal processes such as finance, operations, and data, while CRM focuses on customer relationships, including sales, support, and interaction history. When integrated, they create a centralized database that connects operations and customer experience, supporting a more strategic and loyalty-driven customer relationship management approach.
The primary goal is to increase Customer Lifetime Value (LTV) and reduce Customer Acquisition Cost (CAC), turning existing customers into recurring revenue. Positioned as a driver of sustainable profitability, retention improves margins and creates predictability, especially when supported by a data-driven customer engagement solution.
Choose a system that integrates channels, centralizes information, and automates customer-focused operations. Zenvia Customer Cloud, Meta’s Official Partner in Latin America for 22 years, unifies data and personalizes interactions at scale. Learn more about Zenvia’s customer service management system.
Implementation takes place in three steps: map the customer journey, integrate channels via API with Zenvia Customer Cloud, and configure automated communication workflows. This process ensures consistency, personalization, and scalability across interactions, with customer retention automation that reduces churn and increases engagement.
Customer retention combines continuous nurturing, proactive support through an AI customer service agent, and personalization based on customer behavior history. With integrated data, your company can anticipate needs, create more relevant offers, and strengthen customer relationships over time with greater operational efficiency.
Track essential metrics such as Churn Rate, LTV, NPS, and Repeat Purchase Rate. With AI-powered customer loyalty software, these indicators can be monitored in real time, enabling faster adjustments and data-driven decisions that strengthen retention and business predictability.
Deliver an initial value-driven experience through automated welcome messages and guided tutorials via WhatsApp, reducing initial friction and accelerating adoption. Use Zenvia’s WhatsApp messaging platform to scale engagement from the very first interaction.
