Stand out with a unique, low-complexity solution that centralizes and manages your customer data. Optimize operational efficiency by managing time, integrating with other tools, adopting simple resources, and aiming to reduce costs.
Boost sales with an integrated journey in a single solution.
Focus on strategy, automate your processes.
Gain insights with detailed analytics and reports.
Easily integrate with multiple tools via API.
Never lose customer loyalty again thanks to the power of AI.
Create and manage Meta ads through our interface.
Every customer is unique and deserves to be reached on their preferred channel. We offer a seamless and integrated journey, allowing your company to communicate effectively across multiple channels. Whether starting the journey on a more economical channel or the most suitable for the campaign, Zenvia Customer Cloud ensures your message is delivered.
Create chatbots from text using generative AI and receive ready-made message suggestions for sending. Let Zenvia Customer Cloud work for you and focus on your business strategy.
Get a comprehensive solution all in one place. Zenvia Customer Cloud provides a smooth and uncomplicated user experience, ensuring autonomy and ease of use without the need for advanced technical knowledge. So you can dedicate time to what really matters.
Track ad performance and sales indicators and explore a complete and integrated view of the data side by side. Simplify management, optimize strategies, and maximize results!
Strengthen your brand in the market and hit targets
Turn your conversations into sales with simplicity and speed.
Centralize your customer service and evolve your ticket management
Engage your customer base efficiently.
Make mass shots and create automated communication rules to promote products and services across multiple channels.
Sending notices of offers and promotions to strengthen your brand through personalized communications.
Productivity and time savings using Artificial Intelligence.
Sell and offer personalized service through digital channels.
Maintain your relationship with your client wherever you are, with portfolio management, conversation history and meeting scheduling.
Easily create bots using command texts and use artificial intelligence to your advantage.
Serve your customers with automated screening, reducing response time and directing you to the most appropriate area.
Integrate with other solutions and enrich your journey by elevating the customer service experience.
Configure the necessary chatbots to be more agile and increase the efficiency of your service and after-sales team.
Set up independent agents to identify customers for repeat purchases, loyalty, and engagement opportunities.
Centralize customer data with a 360° view, KPIs, sentiment analysis, and unified insights.
Integrate ERP to identify top customers, prospects, and inactives, segmenting by engagement and sales.
Mass messaging
Send mass messages and create automated communication rules to promote products and services across multiple channels.
Send messages at the best time
Send alerts for offers and promotions to your customers and strengthen your brand through personalized communications.
Message writing assistant
Increase your productivity and save time by using Artificial Intelligence to create content for your campaigns.
Conversations across different channels
Sell more and offer personalized service through digital channels, wherever your customer may be.
Mobile app for sales team
Maintain customer relationships wherever you are, with portfolio management, conversation history, and meeting scheduling.
Bot creation assistant (AI)
Easily create bots using command texts and use artificial intelligence to your advantage.
Ticket dashboard and classification
Improve your service by managing and organizing chat and email tickets with adjustable views and essential classifications for support efficiency.
Automation and Triggers
Set up triggers for automatic actions on tickets, updating statuses and sending emails to customers according to interactions or deadlines.
Knowledge base with Gen-AI s
Upload your knowledge base to the Chatbot, which will respond to customers and, if necessary, create tickets for additional support.
Expert agent
Set up independent agents to identify customers for repeat purchases, loyalty, and engagement opportunities.
Contact file
Centralize customer data with a 360° view, KPIs, sentiment analysis, and unified insights.
Success Monitor
Integrate ERP to identify top customers, prospects, and inactives, segmenting by engagement and sales.
Develop custom integrations with your e-commerce platform, marketplaces, and automation tools, leveraging the full capabilities of the API to enhance both your experience and that of your customers.
Choose a software plan and select a channel package.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Livre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Fabio Lapolli
Project Manager at Crédito Real
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Humanz
years
of acting
k
customers
Global
Brazil and LATAM
Want to know more?
Chat with Zoe, our virtual assistant, and get answers to your questions about solutions, channels, and possibilities with Zenvia.