Put your business at the center of the journey with Zenvia Customer Cloud: a multichannel sales system that orchestrates interactions to drive results.
Centralize conversations in a smart inbox. With our multichannel sales system, your company qualifies leads on any channel and focuses on conversion, scaling service with automation and data.
Adopting a multichannel sales system, such as Zenvia Customer Cloud, centralizes service and increases conversion rates.
Create agile journeys on WhatsApp, Messenger, Instagram, RCS and Webchat.
Increase the chance of converting a lead more quickly and sell more on your campaigns.
Use AI Agents to create chatbots in a few clicks and with personalized customer interactions.
Monitor the sales operation and team performance with data in a complete management dashboard.
As an Official Meta Partner, Zenvia guarantees stability. Integrate the official API into your omnichannel sales system to leverage customer service and sales features with applied intelligence and secure operations.
Zenvia Customer Cloud is the unified AI solution designed to help your business sell more and smarter. This ecosystem centralizes all communications in one place, allowing you to implement a multichannel sales system that scales your business performance.
Zenvia Customer Cloud is a multichannel sales software that automates leads to close deals.
Manage leads from all channels in a centralized inbox and provide faster responses, with conversation categorization, user assignment, distribution rules, and closure logging.
Monitor the actions of your sales team in a few clicks, track interactions and evaluate the efficiency of the operation to make more agile, strategic and assertive decisions.
You can count on native integrations in Zenvia Customer Cloud to boost the efficiency of your commercial services, such as CRM applications, ERPs, lead providers, payment methods and much more.
Make it easier for your sales team to attend to sales externally or at physical locations with the mobile app. Agents can switch between desktop and mobile quickly, ensuring efficiency and no lost sales.
Track the performance of your operation with a complete management dashboard, with reports on new contacts, conversations and more. Filter data by groups and periods to analyze metrics such as response time and interactions.
Boost the service experience with AI chatbots, offering personalized chat on your company’s website or on channels like WhatsApp Business, all without having to program or write code.
Ensure automated break management, promoting a safe work environment.
Zenvia Customer Cloud: a hyper-connected solution that integrates your data with a native CDP for a 360º view of customers and personalized experiences.
At Zenvia, your company connects data, channels, and artificial intelligence to deliver unique experiences at every touchpoint.
Each sector has unique challenges. An intelligent sales ecosystem adapts to your business, ensuring conversion with personalized journeys. With Zenvia Customer Cloud, you leverage applied intelligence to automate processes.
Wholesale and Supermarkets
Dealerships
Perfumeries and Pharmacies
Clothing Store
Insurance Brokers
Pensions
Banks
Cards and Payments
Credit Services and Cooperatives
Universities
Primary and Nursery School
Free Courses
Medical Clinics
Hospitals
Complementary Diagnostics and Laboratories
Find out how Zenvia helps companies across different sectors.
Integrate channels in Zenvia Customer Cloud, centralize your information, and scale productivity with a high-performance omnichannel sales software.
Engage with customers on the messaging app used 79% of Brazilians.
Have your entire sales team on a single number and manage your customer portfolio in one place.
81% of people use Instagram to search for products or services.
Be ready to respond and provide a fast and efficient customer service experience, ensuring satisfaction.
20 billion messages are exchanged via Facebook Messenger every month.
Manage conversations with potential customers from a single shared inbox.
More than 40% of website visitors expect communication via webchat.
Enhance your website with real-time chat, always available for interactions, increasing your chances of closing sales.
A channel with a 98% read rate, with 90% of messages read within 3 minutes.
Send notifications, promotions, and updates directly to your customers’ phones, ensuring fast deliverability and engagement.
91% of people prefer email to interact with businesses.
Deliver promotions and exclusive offers directly to your customers’ inboxes, ensuring a close and lasting relationship.
With ISO 27001 certification and compliance with LGPD, Zenvia Customer Cloud ensures the protection of your data.
As an Official Partner of Meta, we provide specialized support to ensure your sales flow with maximum security.
27%
increase retention
76%
customer satisfaction
+2Mi
cost reduction
“We managed to get out of a very chaotic scenario to change the customer experience. When we do a satisfaction survey with our consumers, we realize that those who are served through digital channels score 28% higher than those who are served by 'humans'. It was a very cool experience and one that brought great satisfaction.”
Fabricia Ruiz Braga
Customer Service Project Manager at Grupo Casas Bahia
80%
of service time optimized
100%
of calls opened by the Zenvia solution
90%
of calls within the expected SLA
“Zenvia has revolutionized our customer service sector, improved processes for agents and made it easier for managers to view demands. It was a major milestone between what our service used to be and what it is today, helping us to offer excellent support to our advisors.”
Tania Natali Costa
Classifieds Support Coordinator at Mercado Livre
14%
reduction in CAC on digital channels
220%
increase in active service
90%
increase in inbound service
“We've always wanted to serve our customers well by solving their problems in a humane and efficient way. Our business requires an agile service, because we are dealing with something important which is the health of pets and in some cases we need to act very quickly, Zenvia helps us to carry out this activity very efficiently.”
Murillo Trauer
Director of Petlove
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88%
of bot accesses coming from WhatsApp
28%
reduction in transfer to human service
55%
reduction in time to open a claim
“The agile service provided by Zenvia on MAPFRE's digital channels represents a major change in the way clients and policyholders experience the insurance industry. The ability to access information, make requests and request assistance quickly and conveniently, anytime and anywhere, transforms the user experience.”
Patrícia Rossi
Director of CSC, Processes and Automation at MAPFRE
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25%
reduction in contract cancellations
54%
increase in the use of Serasa products
55%
reduction in the time taken to open a call
“Zenvia was the solution we chose to scale customer success to our entire customer base and to act at the right time, because we needed a tool with the technology to support our strategy of working with customers.”
Daniela Takehissa
Customer Success Manager at Serasa Experian
18%
increase in conversion via triggers
31%
reduction in abandonment rate
19%
increase in organic conversion
“Today, we are able to understand exactly why students are dropping out and which part of the operation they didn't like. Previously, we had a higher rate and no understanding of why people left. Today, with Zenvia, that makes all the difference.”
Gil Cabrera
Planning and Quality Coordinator at Ânima Educação
30%
increase in customer conversion
100%
increase the company's customer base
“Before adopting Zenvia's solution, we lost a customer because of the response time. The Zenvia solution brought automation, making it easier to qualify leads, which was important for defining the persona and gathering information about customers, improving the service flow and their experience.”
Fabio Lapolli
Marketing Director at Plural Saúde
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92%
increase in customer satisfaction rate
20%
reduction in implementation time
95%
of calls answered within the agreed SLA
“The old tool didn't automatically turn incoming emails into tickets, so I needed an agent exclusively to identify these email contacts and then open a ticket with support. We noticed within the first week that Zenvia organized and optimized our workflow, and that was incredible.”
Jocélia Andrade
Head of Customer Experience at Boavista Tecnologia
25%
increase in contract signings
+139mil
thousand messages sent to customers
“Today we've managed to design a journey in which the customer can get to the point of sending the rental documentation on their own. Our client communicates to the bot and can even schedule a visit directly via WhatsApp. There are tools that are very robotic, but with Zenvia, we have the advantage of connecting the human part, giving the customer both options.”
Priscila Santos
Project Manager at Crédito Real
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1,200
tickets per month
98%
NPS satisfaction
100%
surveys answered
“Zenvia gave us full support, setting up and training the team to use the solution. After the operation started, all expectations were met and we use Zenvia as our main customer service solution.”
Aline Pontes
IT Governance Manager at Mitre Construtora
Read full caseZenvia Customer Cloud orchestrates multiple channels to create a seamless journey. This architecture enhances commercial performance by integrating data and centralizing communications, transforming your operation into a scalable, secure ecosystem that is fully results-oriented for your business to thrive.
Connect Zenvia Customer Cloud to the best platforms and use AI for customer service to ensure agility, productivity, and the best support for your customers.
The centralized management in Zenvia Customer Cloud empowers salespeople by consolidating interactions to ensure quick responses, impeccable organization, and a seamless buying journey.
AI Agents optimize conversion with 24/7 support and predictive insights. With Zenvia Customer Cloud, your operation scales results through an integrated commercial strategy.
Learn moreTo boost results, use WhatsApp Business within Zenvia Customer Cloud to centralize leads and automate initial customer interactions with AI agents. Combined with intelligent message campaigns, these actions reduce response times and increase conversion rates.
A robust solution should integrate intelligent automation, multiple communication channels, and data analytics into a unified ecosystem.
As an Official Meta Partner with ISO 27001 certification, Zenvia stands out in customer service and sales by offering Generative AI technology designed for WhatsApp Business needs. By adopting this architecture, you ensure a complete and seamless customer journey, transforming customer service into a driver of operational efficiency and secure business results.
The closing process can be fast and secure. Through Zenvia Customer Cloud, it is possible to integrate automated workflows and payment systems, allowing customers to complete purchases independently or with the assistance of a specialized sales representative.
Implementation is simple with Zenvia Customer Cloud. Our solution allows you to configure intelligent chatbots without coding and integrate official channels and payment systems in just a few minutes, in addition to tools such as the WhatsApp link generator to quickly convert interactions into revenue.
